About this event
There are no requirements, all training materials are provided for you, all you have to do is call to register and make your payment to book your slot.
We will teach you everything you need to know about the value and importance of customer service and how to deliver excellent customer service, increase customer engagement to attract new customers and keep existing ones.
Topics to be covered include:
- Definition of Customer Service Excellence.
- How to build long-term customer relationships
- The role of the business owner in Customer Service
- The value of Customer Service
- How does Customer Service affect your bottom line
- What is poor customer service?
- he Skills needed to deliver good customer service.
- How to manage Difficult Customers and manage Customer complaints.
- How to make customers so Happy they tell others and spend more.